Privacy Policy
How L W Construction collects, uses, and protects your personal data under UK GDPR.
Effective Date: 11 May 2026
Last Updated: Wednesday 17th June 2026
This Privacy Policy explains how L W Construction collects, uses, and protects your personal information when you use our website (lw-construction.co.uk) or engage our services.
We are committed to handling your personal data fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Data Controller: L W Construction, trading as L W Construction
Registered Address: 11 Polventon Close, Heamoor, Penzance, Cornwall TR18 3LD
Phone: 07749 468160
Email: lukewalker1993@hotmail.com
ICO Registration: Small-business data protection obligations apply where personal data is collected through quote forms, phone calls, and website enquiries. Registration/fee status should be handled as part of normal business compliance rather than displayed as a website claim.
We are the data controller responsible for your personal data when you use our website or engage our services.
2. What Personal Data We Collect
We collect personal data you provide directly to us, and a limited amount of data automatically through your use of our website.
Data you provide directly:
- Name
- Phone number
- Email address
- Postal address / postcode
- Project details and requirements (when you submit an enquiry)
- Any photographs or documents you send us about your project
Data collected automatically:
- IP address
- Browser type and version
- Pages visited and time spent on each page
- Referral source (how you arrived at our site)
- Device information (mobile or desktop, screen size, operating system)
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To respond to your enquiry. Contact details and project information are used to provide a quote and discuss your project.
- To carry out building work. If you engage us for a project, we use your data to communicate with you, manage the build, send invoices, and maintain warranty records.
- To comply with legal obligations. Construction work generates records (invoices, contracts, Building Control documents) which we are legally required to retain.
- To improve our website and service. Analytical data (anonymised where possible) helps us understand how visitors use the site.
We do not sell your personal data to third parties.
4. Lawful Basis for Processing
We process your personal data on the following lawful bases under UK GDPR:
- Consent — when you submit an enquiry form, you consent to us using the information you provide to respond to your enquiry.
- Contract — once you engage us for a project, processing your data is necessary for the performance of our contract with you.
- Legal obligation — we retain certain records (invoices, contracts) to comply with tax, accounting, and statutory obligations.
- Legitimate interest — we use minimal analytics data to understand and improve our website.
5. How Long We Keep Your Data
- Enquiries that don't lead to a project: retained for 12 months, then deleted.
- Project records (contracts, invoices, warranty documents): retained for 7 years from the end of the project (statutory minimum under UK accounting and Building Control requirements).
- Photographs of completed work: retained indefinitely for portfolio purposes only with your explicit consent. You can withdraw consent at any time.
6. Who We Share Your Data With
We share your personal data only with:
- Sub-contracted trades working on your project (Gas Safe plumbers, registered electricians, structural engineers, planning consultants) where necessary to deliver the work.
- Cornwall Council Building Control for projects requiring inspection and sign-off.
- HMRC and our accountants for tax and accounting purposes.
- Insurance providers if a claim is made.
- Cloud services (email, accounting software, file storage) that store our business records under appropriate data processing agreements.
We do not share your personal data with marketing companies or sell it to third parties.
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you.
- Right to rectification — ask us to correct inaccurate or incomplete data.
- Right to erasure — ask us to delete your data (subject to legal retention requirements).
- Right to restrict processing — ask us to stop using your data for specific purposes.
- Right to data portability — receive your data in a portable format.
- Right to object — object to processing based on legitimate interest.
- Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, contact us at lukewalker1993@hotmail.com or 07749 468160.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data lawfully.
8. Cookies
Our website uses cookies for the following purposes:
- Essential cookies — required for the website to function (these cannot be disabled).
- Analytics cookies — anonymised data via Google Analytics 4 to understand site usage.
- Functional cookies — remember preferences such as form data.
You can control cookies via your browser settings. Blocking essential cookies may prevent parts of the site from functioning.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data:
- Email and cloud services use industry-standard encryption.
- Physical records are stored securely at our registered address.
- Access to personal data is limited to Luke Walker and (where necessary) sub-contracted trades working on your project.
- We do not store payment card data — payments are processed via bank transfer or invoiced through our accounting software.
10. Children's Privacy
Our services are provided to adults (typically homeowners and property owners). We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when changes were made. Significant changes will be communicated by email to existing customers.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data:
Email: lukewalker1993@hotmail.com
Phone: 07749 468160
Post: L W Construction, 11 Polventon Close, Heamoor, Penzance, Cornwall TR18 3LD
Related: Terms & Conditions · Contact
L W Construction · Penzance, Cornwall
Last updated: Wednesday 17th June 2026